PAXI Worst courier service in SA

Takes them a month to send a parcel from Pep Eastgate to Pep in Melville. Which is not even 20 minutes drive apart from each other. When stores close the entire process starts again and the sender does not get informed. Rather use other courier services like PUDO takes them only 2 days to get a parcel from Jhb to Cape Town. And only R10 more expensive. When you phone PAXI customer support all they tell you oh well that is how the system works. Your system is broken and it does not work and if you don't have any issue with unhappy customers then you should not be in the courier business