1 reviews | Active since Feb 2022
Paxi with bad service
I am so disappointed today,I've registered a parcel to be delivered by Paxi to one of my clients,the registration occured on the 28 February 2026,after Three weeks still the parcel was not delivered to my clients,
Today on the 7 April 2026,I called Paxi,then an agent answered I narrated everything about the parcel,he made me wait,the. Dropped the call while I was waiting.
I called again then an agent by the name of Sthembiso Ndimande, answer,I narrated everything about the parcel ,he then told me that, he's escalating this matter to his team leader,then he'll comeback to me after 24 hours.
I sent an email on the 25th of march 2026,they never revert to me,now that I call they telling me to wait for 24 hours,it means they don't read their emails.
My client now wants his money, because the parcel I sent was for my client, I am loosing my client and money.
am writing to formally express my disappointment with the service I have received from Paxi.
I registered a parcel for delivery to one of my clients on 28 February 2026. However, more than three weeks have passed and the parcel has still not been delivered. This delay is unacceptable and has caused significant inconvenience to both myself and my client.
On 7 April 2026, I contacted your call centre to follow up on the matter. The first agent I spoke to placed me on hold and then disconnected the call without any explanation. I called again and spoke to an agent named Sthembiso Ndimande. After I explained the situation, he informed me that he would escalate the matter to his team leader and provide feedback within 24 hours.
I would also like to highlight that I previously sent an email on 25 March 2026 regarding this issue, but I have not received any response to date. This lack of communication is extremely frustrating and gives the impression that customer queries are not being properly attended to.
As a result of this delay, my client is now demanding a refund, which is negatively affecting my business and causing me financial loss.
I kindly request that this matter be treated with urgency. I would appreciate immediate feedback on the status of my parcel and a clear resolution to this issue.
Thank you for your attention to this matter.
Yours faithfully,
[Your Desmond]
am writing to formally express my disappointment with the service I have received from Paxi.
I registered a parcel for delivery to one of my clients on 28 February 2026. However, more than three weeks have passed and the parcel has still not been delivered. This delay is unacceptable and has caused significant inconvenience to both myself and my client.
On 7 April 2026, I contacted your call centre to follow up on the matter. The first agent I spoke to placed me on hold and then disconnected the call without any explanation. I called again and spoke to an agent named Sthembiso Ndimande. After I explained the situation, he informed me that he would escalate the matter to his team leader and provide feedback within 24 hours.
I would also like to highlight that I previously sent an email on 25 March 2026 regarding this issue, but I have not received any response to date. This lack of communication is extremely frustrating and gives the impression that customer queries are not being properly attended to.
As a result of this delay, my client is now demanding a refund, which is negatively affecting my business and causing me financial loss.
I kindly request that this matter be treated with urgency. I would appreciate immediate feedback on the status of my parcel and a clear resolution to this issue.
Thank you for your attention to this matter.
Yours faithfully,
[Your Desmond]