AH
Amore H

1 reviews | Active since Jul 2024

08 Sept 2025, 13:31

Paxi where is my parcel?

Been struggling to get any proper feedback or updates from paxi for the last two weeks now the cutoff for delivery was Friday the 5th of September. I have been trying to comunicate constantly to track down my parcel with no joy. Friday they told me the courier is on the way to the store to drop the parcel off and I will get an SMS soon. Today they tell me that they can't get hold of the courier and don't know where my parcel is. How can it take 3 days with pudo to get a parcel from cape town delivered to North West but 2 weeks and a missing parcel from two cities in the same province from a town just 2 hours drive away. Never using Paxi again and don't select paxi as an option on yaga.

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Replies (1)
AH
Amore H's update08 Sept 2025, 16:43
Reviewer Update
[16:30, 08/09/2025] Paxi SA: Unfortunately, we do not have direct contact with the courier.
[16:30, 08/09/2025] Amore: How on earth does that work
[16:30, 08/09/2025] Paxi SA: You need to use the reference number that I sent above for feedback from the courier. They will update regarding your parcel after 24 to 72 hours.
[16:31, 08/09/2025] Paxi SA: Is there anything else you would like me to assist you with?