PAXI = Tortoise courier company

Parcel arrived HUB on day 2. Distance from origin to HUB = 25km. EXCELLENT! Parcel delivered on day 12. Distance from HUB to destination = 85km. BAD! So for 11 days this parcel is stationary - just lying there - no movement? I could walk or cycle the 85kms in one day and return the same day! Now I notice that there are 1080 bad reviews! SURELY PAXI CAN IMPROVE ON THEIR LOGISTICS?