Paxi Stole from me

Do not use the service. The customer is not protected or valued at all. Paxi stole my money.

I tried to send a parcel at Tekkie town in Bayside mall. The courier bag stuck to itself in the wrong place while closing making it impossible to close completely. When I asked to seal it with tape, the cashier told me the courier will not collect a parcel sealed with tape. When I asked her for a new bag she said I would have to pay again. I left the parcel sealed with tape. The next day she called saying the courier refused to collect the parcel. When I asked for a refund she refused. I called customer support and spoke to a man called Khasief. He told me I need to go back to the store and he will speak to the manager as they are supposed to refund the bag. I did that, Khasief was not available, the manager refused to give me a refund as she said Paxi would not refund her. I called paxi again, told the story again, they said their manager is in a meeting and would call me back, they also said Khasief would call me back. no one called back. I called again and they said there is nothing they can do. How the hell do they not have the ability to cancel a courier bag and issue a new one???! I will be laying a charge of theft at the police station. DO NOT USE PAXI, YOU WILL LOSE MONEY!