Paxi so unreliable!! Poor service.

Such poor service from Paxi!! The parcel was sent via the Oxford street, East London shop on 2nd February using the 3-5 day option. It arrived in JHB at the RAM hub on 4th February. When I called on the 6th to follow up, I was told that they have until the 9th to deliver the parcel. So, in essence for so long it isn’t the 9th they will let the parcel sit there even though they are in a position to get it to its destination in record time. What bothers me the most is the fact that they’d rather have a grumpy customer than exceeding the expectations of one and ensuring they go the extra mile and satisfied beyond words.

It’s clear as say that I’d they wanted to, I could’ve easily gotten my parcel today. But no, they’d rather frustrate their customers and do the exact opposite. Dealt with 2 of their customer service agents - my goodness, they’re in the wrong job. They know nothing about attending to their customer’s complaints efficiently. Totally refusing to answer a question and dismissing anything that the customer is saying. The first one I spoke to, I asked to speak to the supervisor. She then told me that even if she puts me through to her supervisor, the supervisor will tell me the very same thing she has told me. I told her that’s ok, but she must put me through please. She then went onto say the supervisor is normally in a meeting around that time. Then she came with another excuse not to put me through to the supervisor, this time around her phone doesn’t allow her to put me through. It was clear from thereon that she was denying me the right to escalate my complaint by coming up with all these curve ***** every time I came with an alternative.

What PAXI may not be aware of is the fact that as a customer who likes convenience, I’m more than willing to pay for it. If I had the option to pay an extra R40 to ensure I receive my parcel overnight, trust me I would have. The service received was beyond appalling. I have absolutely no plan to make use of their services again.