Paxi should aim for great service from beginning to END

It was the first time I used Paxi. To be honest, the experience wasn't all bad. It was quite reasonably priced and arrived a day earlier than I expected. The system where I could track was also quite decent. I received SMSes when the parcel was sent out and I also received an SMS when it arrived at the chosen PEP store. However, what I was really quite upset about was the lady at PEP who helped me with my parcel. I was excited to collect my parcel and everything seemed convenient until I got there.

She was extremely rude to me. (PEP Greenstone might I add) She asked me for my delivery pin and I thought it was the tracking number at first so I showed her this. She rep**** very rudely saying: "The PIN". So I realised that they did send me an SMS before and it might contain the pin. She then suspiciously asked me, also very rudely while I was looking for the SMS, how I did it and didn't I receive an SMS while I was looking for it.

From the beginning when I got there to the moment I left, she seemed really reluctant to help and was extremely rude.

Another thing that I was unhappy with was the fact that my parcel packaging had holes in it. It looked like someone tried to dig in it. Luckily the person who sent it to me had wrapped everything in a box because if anything was loose it would've gone missing.

As a whole, I felt Paxi's courier part of things was very efficient and convenient. But the end part where I collected was a terrible experience and I didn't appreciate the attitude from the lady that assisted me.