Paxi *****s Up Once Again

We sent a package from Pep Home in Parys, Free State to Richards Bay on the 25th April. We paid the extra for a 3-5 day delivery and today ****h May is day 16). The parcel is sitting in their hub in Empangani . The parcel was first sent to Port Elizabeth, and is now heading back to Richards Bay. Iʻd hoped to send Paxi an email to express my dissatisfaction with their service but see none is available. They do offer a watsapp service but their service options are limited which seems to make it barely worthwhile. They have a phone number while I refuse to use as i have no intention of paying to hold the line whist a message asks me to be patient as my call is important to them. Looking through the complaints on Hello Peter, I was staggered to see almost ONE THOUSAND complaints...and NOT A SINGLE REPLY FROM PAXI. This shows their concern for their customers. This will be the very last time we use their service, with the post offices demise, courier options have exploded, Should anyone from Paxi read this...Watch out , You might also go the same way as the post office.