Paxi *****s and *****ster

On the 22nd of September I sent a parcel at Pep home Woodlands mall in Pretoria, no said anything about about insurance or what can be sent or not.On the 25nd I received a message that my parcel was hijacked I must send a claim and I did then I was told that since I didn't take insurance I was gna be paid 500?For what,was i asked how much my parcel was worth or slip or something no.Then the following Monday I get another message that says Good news,we found ur parcel now it's on the way...I was very happy only to follow up today to be told oh no jokes on you ,your package is still lost ,we sent you a message by mistake...what nonsense is this,is this how you do,***** customers parcel then clIm to have found it only to find that it was a lie.if I had not called today I was gna wait forever for a parcel that's not coming.this is unfair ur services are bad,once all the customers get to know your true colour's you will lose your business because you guys are *****sters that ***** and also lie...Now the store is saying the reason I was not told about the insurance it's because the lady who was helping is new,is that my fault do I need to come train your people on your systems.Go back and check your cameras n see the service I was given.