PAXI poor service

I’ve never had any issues with PAXI but recently they are not doing their best. They did waybill swap with my clients parcel, they kept saying they will call to give us update but every week we kept on phoning Paxi to ask for update. So careless for them to attach waybill stickers on wrong items and not double checking their work. I lost a client that’s fine because in business you win and lose but now I had lost R60 for plastic, how many R60s will paxi take from me?? You might say “yes it’s small money” but the airtime I’ve been using to phone them twice a week and still getting no proper feedback. At this point I keep asking myself if I should continue recommending PAXI to my clients. Poor poor service, I lost money and PAXI didn’t lose anything.