PAXI -PACKAGE DELIVERED TO WRONG ADDRESS--WORST SERVICE --*********** STAFF

WORST SERVICE--*********** STAFF -- THEY DON'T EVEN DESERVE THE 1 STAR RATING. The package was sent in December 2024-- the Package was supposed to go to Nkwanase Kosi Bay PEP--- the couriers dumped it in Jabulani Mall Soweto PEP. The client has not received the package. we have lost this client due to PAXI's incompetence. whats worse is we have been contacting the call centre and speaking to different Consultants Valencia, Donna, Sesa and a series of others, who literally don't know what the hell is going on. they can't even get hold of the Store 5529- Pep Jabulani Mall- Area Manager is not available or on leave -- Regional manager doesn't know either whats going on-- what level of incompetence is this -- to date 16/01/25 the parcel is not delivered to Nkwanse Kosi Bay. When I spoke to Donna she said the Parcel has been rerouted to Nkwanases Kosi Bay -- we should get an SMS -sms read : Parcel D-----arrived P5529 PEPHOME SOWETO JABULANI MALL. Receiver to collect with ID AND pin before 2025-01-30.. this is not the correct delivery address. Their WhatsApp line is awful -- they make you wait for hours -- take all the info and do nothing about it -- then after a long wait they will come back online and ask "is there anything else I can assist with" excuse me" the query was not resolved, no answers were given . PAXI is the most unreliable Courier company in SA-- don't make a mistake using them.