PAXI... NOT SO AFFORDABLE AFTER ALL!!!!

Recently sent 30+ parcels via PAXI all over South Africa. Boxes were firmly packed with extra bubble wrap around them, PLUS each of the parcels was marked "FRAGILE". To date there have been 3 that have arrived completely SMASHED! These were corporate gifts from our Head Office in Canada and I was recommended to use PAXI because many of the clients were spread out in out of the way regions... I have tried unsuccessfully to get through to your offices, have emailed you with pictures of the broken product and can tell you that our company CEO and COO are not impressed (even as Canadians)! After hearing glowing reports about PAXI, and having a very patient assistant in your store assisting me with such a bulk order, I would like this matter resolved please. This is simply unacceptable. On another note, your price increase was not indicated on your website... Making me look like a fool to Canada, giving them one price, only to have to go back and tell them it was another R19 per bag! This packaging and shipment exercise was exceptionally expensive for us and surely you have staff that: a.) Take pride in their work and know how to handle parcels? Seeing as this is your business after all! b.) Can read when something has been written HUGE in black in the "SPECIAL INSTRUCTIONS" box? If something says FRAGILE, it means that if it's manhandled, it is going to BREA**** I expect a prompt response please. I apologize in advance for airing your dirty laundry in public PAXI, but if you do not answer phone calls, you do not respond to emails, you need some serious training in Customer Service, and also obviously READING, and HANDLING of PARCELS?!!!