Paxi ****mers

I wish there was an option to rate zero stars. Paxi has been extremely unreliable and unprofessional. I sent a parcel containing two watches on 20 December 2025. On 2 January, I received a message that the parcel was scheduled, and on 8 January I was informed of a delay due to an influx of parcels.

Today, 16 January 2026, I called Paxi and was told that my parcel is lost. I was further informed that I will only be refunded R500 in 14 working days because I did not take insurance.

This is unacceptable. My customers paid more than R500, and Paxi’s failure has directly affected my business and reputation. Losing a parcel and offering such a minimal compensation shows a lack of accountability and care for customers. I would not recommend Paxi to anyone sending valuable items.