PAXI lost my parcel

I arranged for a parcel to be sent from Durban to Midrand on 20 October. I received an sms stating that my parcel would be delivered on 3 November. I tracked it online 3 days later and noticed it was collected on 22 October. The 3 November came and passed and there were no updates on the system.

I then called and sent a WhatsApp message to the platform asking where my delivery was as it was now overdue it's been a week and I still have no feedback as to where my parcel is or when it will be delivered. This was my first time using this service because it was the cheapest but I will never again compromise and use or even recommend this device to anyone. . Please assist me. I need my parcel urgently. I was due to submit the documents and now I have lost a great opportunity because I used an unprofessional and cheap service.