Paxi losing people's parcels & doing nothing about it.

Paxi lost my parcel which they were supposed to deliver with 3-5 days. Parcel was sent on the 16th of May 2021.They did not communicate I had to contact them after a week having tracked & realized the status saying 'courier missing'. Whe I called I was simply told sometimes our courier cars get hijacked, sorry. Honestly? They promised I was going to receive a loss letter to process a refund of R500. It's almost 3 weeks past I haven't received anything from them. My parcel was in the region of +-R2000, I paid R120 as the sending fee. All gone to waste. I wonder why this Paxi thing is in this business when they fail to deliver what they promise. The pain I felt when I realized my nephew" s goods are not gonna reach him was piercing I would say. I hadn't felt like that in a very long time. I wished I had not done business with them. Someone had jus told me that PEP sends parcels & I just trusted. Had I known ??