Paxi losing Parcels

I sent via Paxi on 6 December 2025 at PEP

The courier has informed us that the parcel was lost; however, there was no communication from their side to notify us of this. We had to make multiple calls ourselves to find out what was happening with the parcel.

We have now been advised to submit a claim through insurance, but I was not informed about the insurance option at the store when sending the parcel.