PAXI LIES AND *****S

Paxi has lost its interest in customer service, providing lie after lie, after misplacing a package the day it was dropped off at the drop off location. Myself and My customer have been in constant contact with Paxi, and on one call alone, a call centre agent told me 3 lies within 5 min. First I was told it was at the wrong store, then when I asked which store it was at, I was told, no its with the Couriers still, so I asked which courier because I will fetch it, then I was told no they aren't sure. While I was standing at the PEP counter on the phone with them. The Pep counter lady pulled the paxi shelf apart, showing me each bag and assuring me that the package was not there. The Package had been handed over to the PAXI courier, and then nothing. For 3 WEEKS we have been calling and emailing, initially being told, its still within the timeframe, until I stood at the PAXI counter 2, 5 weeks later and threatened legal action for the lies and bull**** they had offered. ONLY THEN did I get a response to the multiple emails I Sent, and only then did we see any sort of movement on the tracking.

I was promised on the 4th of October that the package would be delivered to the store by the following Tuesday, the 8th October. The 8th rolled around and my customer let me know that they called her with another excuse for another delay. So I got on the phone again, This time the call centre agent tried to not hand me over to the manager who is apparently handling this case, promising I would get a call back ( which never happened, not since the first day of this issue), I told the agent I would wait. I waited 30 minutes before they came up with yet another lie to tell me. The manager who has been pretending to look into this told me the courier is now at fault, to which I rep**** that I do not care who, what or why, I wanted the item returned and then they are welcome to conduct an investigation afterwards. Another empty promise was made, that the parcel would be delivered the next day. It is now the 9th October and the call this morning was made, with more excuses and lies.

I have now sent a legal letter demanding they deliver the package and conduct an internal investigation after the fact, and I am getting the police involved as well. I have two courier company names and hub addresses and will be going to both local hubs to find out who has this package and why they have not delivered it.