Paxi is Not reliable to valuable goods !

I sent a parcel from pep kolonnade and the content was a Male Jimmy choo 200mls perfume. But what shocked me is when the receiver received the parcel he found old used ladies shoes. Parcel details as follow: PAXI :) Parcel D*** dropped at P6390 PEP KOLONNADE.To:P8799 PEP THREE RIVERS VEREENIGING.On:2020-10-28.

Time : 18:08

My Request is for the footage from Pep kolonnade mall that shows what I have dropped in the store and compared to what the receiver has received. Till today l haven't got any communication from the Paxi support about the footage. I just need the clarity that shows what I have sent in the store and compared to what has been Received