PAXI IS LOST

SENT TWO PARCELS FROM PE TO CPT ON 20 SEPT. ONE WAS DELIVERED ON 30 SEPT WHILE NO ONE CAN TELL US EXACTLY WHERE THE 2ND PARCEL IS. HAD TO LOG A COMPLAINT ON THEIR WEBSITE...ALSO VIA THEIR WHATSAPP NO AND ALSO 2 PHONECALLS TO THEIR SO-CALLED CUSTOMER CARE LINE. UTTERLY USELESS AND BAD CUSTOMER SERVICE!!!