PAXI is definitely one the CONTEMPORARY ISSUES🤞🏻

I sent a parcel D***0******** on the 19th of November 2022 via Pep Home Mall of Africa to Tugela Ferry ITHALA CENTRE Pep Store. The last time I received an update was on the 22nd of November 2022 which was confirming that my parcel has been picked up by the courier. I have tried million times to track my parcel, it says the last activity was on the the 26th of November, meaning my parcel has been at the PKL…. DBN for ages. PEP (PAXI) should learn one if not two things from courier companies because this looting is not what we signed up for. PAXI should STOP *****ing from us, we hustle so hard to get the money we use to buy items. I used PEP because it is impossible to use other courier companies when sending something to the rural area otherwise I should’ve refrained from using PAXI long time ago because this is the THIRD time I LOST a precious item in the hands of the so called PAXI. Actually PAXI has had me by the throat. Everytime I call my uncle the first thing he asks is “ntombi nawe awukayitholi le message?” due to the fact that he is looking forward receive his birthday gift. To think that I even called PAXI and I was asked to provide the parcel number and they told me that they will send an email to someone who can do a follow up with the store that was supposed to recieve the parcel but to this date I have not received any feedback. I have concluded that some THEIVES who were involved in the process of delivering my parcels decided to LOOT my parcel. PAXI should stop *****ing from us, we’re CONSUMERS and we pay for the SERVICES all they need to do is to DELIVER not to ***** from us. I for ONE I want my parcel or a refund I cannot just let this go not in this economy. PAXI has been doing me dirty every time it get a chance ngithule.