Paxi is a ****

Paxi has the worst service and the call centre agents are also not doing anything better I posted a parcel 29 th of April which had parcels worth R3600 I got a message saying my parcel was involved in an accident and I should claim firstly I was never told about insurance I only found out that when I claimed that it had insurance and I can only be refunded R500 I processed the the claim I didn’t get an email or any sort of communication from them it’s been 5 days already still nothing. Then I went to send another package where else I paid for insurance I lost the slip called in I was told they can’t retrieve an unredeemed voucher so what I ask the agent what happens if I was ****** she told me it doesn’t matter how I lost the slip it was my responsibility to redeem the voucher immediately where else I was told I can activate it within 24 hours the agent named Samkelisiwe whom refused to provide full name and surname said she’s the only one in the call centre she was rude as she told me if I wanted to complain there’s nothing they could do and she can’t transfer me to her manger and if I want to complain on social I can go ahead I told her the service I was received was pathetic and she said ok it’s fine if I received pathetic service I can’t afford to get another sorry from paxi telling me my package was involved in an accident I don’t understand how can they not retrieve she stated it’s not in their database how I do not understand because it’s their vouchers I wanted to buy another voucher I was told I can’t we tried to call the customer service more than 5 times at the store they keep on hanging up after we explained the issue paxi is the worst service provider with unprofessional staff people should stay woke and be careful when sending their packages paxi is ******** people