PAXI IS A DISSAPOINTMENT AND STILL OWES US THE INSURANCE REFUND FOR A LOST PARCEL

PAXI is a massive, ************* and disappointing excuse for a courier company! My sister sent me a parcel on 30 OCTOBER 2025. It was meant to arrive by estimated 12 November 2025! Despite several telephone calls to PAXI follow up, going into Peps to follow up personally they took until DECEMBER to "escalate" and investigate the matter. They were useless with customer support. Then 0n 29 December they finally agreed to pay from Insurance for losing the parcel. They promised to pay within 10 days BUT it is now 31 days later and no payment has yet been made to my sister's account.

This has been a long an tedious process and the payment will not even cover the loss of the parcel or the time and energy spent chasing up this useless company.

PAXI your business will never do well with this rate of customer service.

DO NOT EVER TRUST PAXI WITH IMPORTANT PARCELS!!!!!