Paxi - HELL NO rather use Postnet.

I sent a parcel on 24 July via Paxi. I showed the cashier at PEP the name of the mall , I also repeated the name a number of times while she was looking which PEP branch to select on her screen. After 10 days the recipient went to the branch that we selected to fetch the parcel, only to be told that the parcel was not there, i called Paxi and they told me that the parcel was sent to Port Elizabeth instead of King Williams Town and that its my fault as i should have seen it on the message. The message is abbreviated so I did not even notice that is said PE, neither did the recipient. I have called Paxi over 10 times to get this resolved. The various stories i have been told are ridiculous, from the staff at the store not knowing how to redirect a parcel, to the staff at the store not being able to send it back until the system tells them to. Promises of a call from the manager, then the regional manager, none of which materialised ofcourse. Today i called again and said that i am not putting the phone down until i have a resolution, i got an SMS now to say the parcel will be returned and i have to wait 10 days again! The service is pathetic!