Paxi delivery delayed

I work for a company that ships our packages via Paxi. About a week ago I received a pin for a package I needed to collect. The label on the package clearly stated box 2 of 2. I asked the lady at the counter at PEP Potchefstroom Mooirivier Mall if box 1 of 2 is at the store. She checked and it was there together with box 2 of 2. I could not collect box 1 of 2 because I haven’t received a Pin yet. Till today I have made 4 different phone calls to our head office regarding this matter. According to our head office, the package was never scanned in at the store. According to Paxi, the problem lies with our head office. I received a phone call from our head office saying that the packages was never scanned into the store because their scanner was “broken”. Till now I am still waiting on a pin to collect my other package I am waiting for. I have customer I need to serve and this leaves a bad impression on my business due to Paxi’s incompetence. This is the very last time I will be doing business with Paxi. Our country has suffered enough loss during lockdown. It is time for businesses to step up their game.