PAXI DELIVERY

As a small business owner Paxi has been my 1st choice of delivery option. They are affordable and safe to use. However, I laid a complain to one of the PAXI agents on the WhatsApp channel and to date I have not received communication or an update. My Paxi bag was bought in the PEP Clothing Store in VANGATE MALL, and it was loaded to be sent off for delivery. The store miraculously lost the bag inside the store as it never left the store with the courier guys. I occurred a lost with that parcel as I had to reimburse the irate customer who supported my small business. To date no answer on the somewhat claim that has been processed or sent for investigation?