Paxi damaged my parcel and refused to take responsibility

M

I had a terrible experience with PAXI courier service. I sent a parcel through them and paid for insurance, expecting peace of mind. When the item arrived damaged, I contacted their customer service—only to be told that they "don’t insure collected items" and that my parcel was also considered a "prohibited item."

This is incredibly frustrating and misleading. If collected items are not insured, why allow customers to pay for insurance on them? And if the item is prohibited, why was it accepted in the first place with no clear warning or restriction at the point of drop-off?

PAXI's lack of accountability and refusal to assist after taking my money is unacceptable. I feel ****med. Their policies are unclear and their customer support unhelpful. I would not recommend PAXI to anyone who values their time, money, or belongings.