PAXI Couriers are useless

I will never advice even my worst enermy to this PAXI courier,they are just USELESS. I mean the parcel was sent on 03 November 2020 from Pretoria to Brits,when we try to trace the parcel it happens to be in Johannesburg until today 11 November 2020.When we call them,they dont answer...we queried this on thier website and until today we never heard anything from them.