PAXI bad service

I'm so disappointed with the service, my 2 parcel from Durban arrived in Johannesburg courier hub on the 04th Dec and still not arrive at PEP store for collection. When you call the support centre, you don't get much assistance cos they also don't know what to say to a client. I need to leave to another province on the 13/Dec and sounds like i won't get my parcel before i leave. This is totally not acceptable