paxi and pep terrible service

i had during the week of 1st June 2022 sent a parcel to my brother in Nelspruit. i paid for a 5 -90r 6 -9 day delivery. THREE days later I received an SMS notifying us the parcel was in Nelspruit at the GROVE ,PEP Store. received the service I paid for.No need to be grateful or appreciative, its a company being paid to deliver said service, done. I recommended to my brother to use the same service and route when he offered me a gift .I had had an effective experience with them. i live in JHB. JUNE 2022 at10h00am My brother delivered a parcel to THE GROVE PEP stores in Nelspruit. PAXI couriers the resident courier company of PEP were given my address ie DESTINATION PEP ,BENONI,RYNFIELD. He paid and left. June 16 @ 11h26am I received an sms from PEP/PAXI to notify me of the parcels location and tracking no. 21 June 2022 contacted the PAXI number at PEPto enquire about the status of said parcel as WE had received no notifications. Told the parcel still at depo in Nelspruit. 23 June 2022 used the PAXI WHATSAPP portal to track parcels whereabouts .Absolute WASTE OF TIME AND MONEY. Eventually the PEP portal was saying AND i QUOTE VERBATIM " Believe it or not I am not a real person .I AM just a service ROBOT..." ........CAN you believe it ? i have the proof 23 June 2022 paxi confirmed parcel was still in Nelspruit, uncollected. The operator had an explanation for me. i drove from my farm .at my expense and time to PEP RYNFIELD , BENONI ON THE 28 jUNE, 29 june, 30 june 2022 to do the following: enquire whether my parcel was there ,to phone Paxi call from Rynfield PEP AND GIVE TRACKING NO FOR UPDATE FOR 3 days I have been promised a call back to update me fromthree different operators . I am STILL waiting for a call back..... Today I spoke to an operator called ONKE who promised faithfully to call me back with update before 16h00. it is now 21hoo and guess what ...........NO CALL It also transpires that ONKE is not allowed to give me the MANAGING DIRECTORS name as it is against the POPI ACT.Neither can he give me a cell no for said GLORIUS MD What kind of business does not allow you to speak to the Managing director ? i am an MD in my business and I insist on taking calls from my most important client ie MY Customer ! My brother is the COO of a huge International Business and insists on speaking to his customers. Hes term for it is 'MY FACE TO FACE TIME ' Onke to his credit did inform me that my parcel was ................STILL in Nelspruit!!!!!

Folks .heres my warning to you all. Any company that will NOT furnish their Managing Directors name nor honor their commitments, Nor deliver the service YOU paid for should not be tolerated in an economy like ours. SHAME on you PAXI and PEP, Disgusting service and no ownership or regard for your customers. Consumers excercise your choices carefully and choose a legitimate courier service. I certainly will AND i WILL NEVER USE/ENDORSE PAXI/PEP ever again