Paxi ****

On the 27 July I bought and dropped a 3-5 Paxi bag in pep Milnerton, I requested a insurance I was told there was no voucher available. They failed to notify me that I can get it from another store or a day later, on the 5th of Aug I made a follow because the receiver did not receive the parcel between *** as per the sms, I was told that the parcel is with the courier they will investigate and revert but they never did. On the 08/08 I made a follow up again then I was notified that there was an hijacking and unfortunately my parcel was among those were taken. I requested a Cas no of which they only provided me with the only the degits no location is included. I have made countless attempts to get the correct Cas no but I am not winning I am not getting any except "I don't know or we are awaiting feedback from the couriers" how do I verify if indeed there was hijacking if they are not providing correct Cas no? Paxi is ****med me and they **** about hijacking and give false & incomplete CAS no. I was made aware that their courier is only known by them which goes back to my suspicions that they ***** from the public and lie about hijacking. I have been waiting for that complete Cas no and and the manager has not contacted me as they said he/she would. Sad part is that I can't even claim because there was no voucher on the they I dropped off my parcel, and paxi liability is R500 of which they haven't contacted me as they promised they would.