Pathetic service from Paxi/Pep

Pathetic Service again! It's not the first time I've received poor service from Paxi. If Pep's staff is not properly trained to handle the service, one of the 2 parties must take responsibility. But they don't take responsibility because they make money from poor service. The staff in Pep give incorrect information and based on that you book and pay for the service. Only to later get a text from Paxi when you get back to your office, which doesn't match what you were told when you stood in Pep and made the payment.

Because last time I also got wrong information and lost my money, this time I chose another Pep and confirmed 3 times about the delivery before making the payment. I have been assured 3 times that my package will be at its destination on the 22nd at the latest. However, when I later received an SMS, the date was the 26th. I tried to contact the store; no answer I sent a message to Paxi's whatsapp number, but it's automated, so it doesn't help. I tried calling the store 13 times before someone picked up. The individual simply referred me to Paxi and gave me their helpline number. I contacted Paxi, explained my story, only to be told that I would have to drive the 20 km back to the mall, pick up my package, receive no refund and make another plan.

I wonder how many people fall into this same trap. I wonder how much money Paxi and Pep make from people paying R99 for just a bag without any service being provided at all. And you as a consumer have absolutely no leg to stand on. You pay for nothing; then you have to go all the way back - no matter how far - to collect your package and spend another 30 minutes on the phone between Paxi and Pep to get back what's yours. This is an ********* way of doing business. Nothing is done to improve the poor service, and of course no one is going to care because they are making money from it.