PATHETIC SERVICE, DEYALED/LOST PARCEL WITH CRITICAL CHRONIC MEDS. PAXI NOT CARING AT ALL

MY PARCEL D*** WITH EXTREME URGENT & IMPORTANT CHRONIC MEDS WAS POSTED ON THE 14 AUGUST UNTIL TODAY THE 13 SEPTEMBER IT HAS NOT ARRIVED. BEEN IN TOUCH WITH PAXI PEOPLE VIA WHATSAPP, CALL & EMAIL...THEY ALL PROMISE TO GO INVESTIGATE & GET BACK TO ME THEN NEVER DO****il Monday I was told to wait until at least the 15th, they don't have any sense of emergency ). I AM SO FRUSTRATED BY THIS PATHETIC SERVICE. I WANT MY REFUND COZ THE STUFF IN THERE IS ALREADY ROTTEN COZ IT HAS TO STAY IN THE FRIDGE...