Pathetic service delivery and manager experience!!

HORRIBLE service from PAXI! My Parcel was sent from Port Elizabeth on Monday 10 October, the first update on the tracking system is the 14th, and as confirmed by Sisipho on a call, this is true that my parcel was only picked up then. On the 20th, 10 DAYS LATER, my Parcel is now in DURBAN, it’s supposed to be delivered to EAST LONDON. Am I also getting NO JOY from the manager on the floor, promises that he would phone me back and nothing happens, he also says he never got the 3 messages left for him before, but now I’m starting to realise he just doesn’t do his job! My Parcel delivery date should be today, and not even the manager can explain why my Parcel is in Durban 10 days later! I’m pretty sure my parcel has been ****** and they’re just trying to cover it up now. I will never use this service again!