Pathetic Help

My son is 18 years old just turned recently have not seen him or had contact for 5 years. He is of age where he wants to know me. I bought him stuff that he needed at Aliwal North PEP delivered to Randburg Heathway. When he got to Randburg he said they refused to help him. He doesnt have an id he is only in matric 2022. I need his stuff urgently sent to me please pep vanderbijlpark sw5 by wed pls