Parcel Lost, No Accountability, and Completely Unacceptable Service from Paxi

I am extremely disappointed with the service I have received from Paxi.

I sent a parcel in February 2026 (Tracking number: D***), and to this day it has still not arrived. Since then, I have made numerous follow-ups via the Paxi call line and have spoken to more than 10 different consultants. Among them were Nkosazana, Thato, and Bridget, all of whom assured me that they would get back to me, yet not a single one has done so.

Today, after yet another follow-up, I am now being told that my parcel has been lost and that I need to submit a claim via the Paxi WhatsApp line. However, when I attempt to do so, I receive an automated response stating that my parcel is “delayed.”

This is completely unacceptable. The lack of communication, accountability, and clear resolution is beyond frustrating. How can a parcel go from “delayed” to “lost” without any proper explanation or proactive communication?

How can we continue using this service knowing how bad the service is and no guarantees?

This has been an incredibly disappointing experience and reflects very poor service.