Parcel late, Pep staff unprofessional, Service TERRIBLE

It has taken 13 days for a parcel handed in at a Pep stores in Port Elizabeth on 21st July 2020 to reach the designated Pep store branch in East London on 3 August 2020. When I tracked the parcel a week after it was sent, it was in Durban (28 July) DURBAN?????? 13 days in transit on a promised 7 to 9 day delivery schedule. But when I foned Pep Store in Devereaux Ave on 4 August to enquire if it had arrived, I was told it had NOT, despite the online tracking schedule recording its arrival at Pep, Devereau Ave ion 3 August 2020. My husband went to collect it today, 11 August 2020 and the staff demanded a pin. We had no idea what or where this pin was! I only found it when the ever unpleasant staff refused to give the parcel to my husband despite the fact that he had his ID. As I never receive smses I had not checked the sms directory. The pin was provided to the Pep staff member and I FINALLY had my parcel after 20 days. Never again Paxi. Back to reliable Postnet.