****** parcel

Sent my parcel on the 27th November 2025, i called the whole December for follow-up, on tje 6 Jan 2026 i was asked for an id number i was like why ? response was like because my parcel cannot be located from their hub so they need to register a claim and i will be paid R500 for a parcel that is worth more than R6,000 the level of not caring is just beyond me and for a fact that my parcel cannot be allocated from their warehouse it never went out for delivery is beyond me.i cannot heal from this daylight ****mers