Parcel already 23 days on its way

Package was handed in Paxi Jacobsdal 7 Nov 2020 when you trace the parcel say still at Jacobsdal at Odendaalsrus branch said parcel will be at Odendaalsrus soon. That was the 27th its already 30 N9v 2020 no parcel yet. Send them 2 emails no response. On3 sms someone wil contact me soon still waiting. Tracking no. D***