Paid for 3-5 Day Delivery from PAXI – Still No Parcel After 17 Days!

I am extremely disappointed with the service I’ve received from PAXI.

I was supposed to receive my parcel on 11/09/2025, and today is 28/09/2025 — yet I still haven’t received it. I’ve been following up with PAXI agents via WhatsApp, but all I’ve gotten is inconsistent and misleading information.

One agent falsely claimed that my parcel was delivered to the PEP store, and blamed the PEP employees for not scanning it. However, the staff at the store went out of their way to search for my parcel individually, and it was not there.

Every time I contact PAXI support, I get a different story. One agent even told me they communicate with the courier team only via email, which is clearly ineffective — how can this be your only method of internal communication for a courier service?

To make matters worse, I paid for the 3-5 day delivery option, expecting fast service. Instead, I’ve been left without answers, without a parcel, and with zero accountability from PAXI.

This level of service is completely unacceptable. I need urgent answers on the whereabouts of my parcel, and I expect compensation for the delay and inconvenience caused.