On the 21st of Decem...

On the 21st of December I have sent clothes for my son to Kokstad from Queenstown and the estimated date was the 5th of January and yet the parcel hasn’t arrived in Kokstad pep , when I queried about it at pep they told me to call paxi myself, which I did and spoke to a lady named Aphiwe but not sure if I got the name correct and she told me I will get the package in the next 9 days and still nothing… I’m very upset and not happy with paxi service as I paid for 5 to 7 days and now it’s day 25 excluding the day I dropped the package at pep clothing Nonesi mall