Not POPIA compliant

VISITED PEP ATTERBURY TO COLLECT MY PACKAGE WITH MY TRACKING NUMBER, PIN AND ID. MILLY AND CAROLINE REFUSED TO ASSIST, THEY WANTED ALL MY DETAILS IN WRITING - NOT CAPTURED ON THE PAXI SYSTEM. THEY THEN WANTED TO PHONE MY CELLPHONE TO CHECK WHETHER IT WORKS???????? NOTE STAFF USING THE PERSONAL NUMBER OF CLIENTS ON THEIR PERSONAL PHONES, ARE NOT BEING POPIA COMPLIANT. HOW DO I KNOW THAT MY PERSONAL DETAILS (THAT INCLUDED MY ID NUMBER THEY ASKED FOR) WON'T BE USED FOR ********** PURPOSES OR BE SOLD TO TELEMARKETERS? THE PACKAGE BELONGS TO ME!!!!!!!!! I HAD MY ID AND PIN!!!!!!!! THEY REFUSED TO HAND ME MY PACKAGE! AND THE CALL CENTRE ISN'T HELPFUL AT ALL!!!!!!!!!!!!!!!!!!! ARE YOU GOING TO REFUND MY PACKAGE SINCE YOU REFUSE TO HAND IT TO ME OR SHOULD I OPEN A CASE OF THEFT?