NO SERVICE DELIVERY - PAXI

Sent my package on 07 December 2024 and even received messages that the package was delivered at the destination PEP store, only to find out that the package was never delivered. Since then neither the Manager of the PEP store in question nor PAXI have been of any assistance in finding the parcel and ensuring delivery. Apparently the parcel in at the Cape Town hub, but the waybill number is "incorrect" and that is about the only information/feedback that I have received. One cannot call PAXI a courier service, because that would imply that it actually delivers a service. I want a refund for the value of the item PAXI has ****** from me.