No regard to compensation

This is one of many emails, I had sent , along with ID and bank details. Attention Pamela : Reference 95453 Please find a copy of my ID and bank details as per conversation. For a reimbur*****t for lost parcel..

I am extremely disgusted in the manner in which my query was handled. And how rudely my sisterinlaw was treated by the stores. She had the courtesy to return the incorrect parcels to theGrassy Park store. She was not in a position to catch 3 taxis to the Lansdowne store, where my parcel apparently was. She had a crisis due her house being flooded. I sent the parcel in June, of clothes and shoes which were badly needed. And worth more the R500. It was sent off on June 22nd, D***. And time wasted on this effort is not worth it. It is now September, your turnaround time leaves much to be desired. And she was not in a financial position, of the numerous enquiries she had to make , via call and visit to the store, i myself visited the store and visited the several, due to *********** information, received by your company. Too date, the customer service only follows a protocol up to matter being escalated. To where , who or what, most likely a dead end trail. I have several promises of call backs, payment, until eventually I am totally ignored. No response or responsiblity, I will not use this service again, who lack courtesy to deliver nad cause me and my sisterinlaw, losses of time and money and goods. one of many case nos claims case number - 5879 staff are only trained to and start from scratch and to assist until escalate stage, and no further with me repeating every thing each and every call, as they cannot pick up anything from the useless reference nos and claim nos, they provide. And no call from the team Leader Raffik, or feedback from Brittany Williams, Mohamed and the endless consultants, I have spoken too. They have have not responded to date.