NEVER use PEP's PAXI courier

It's rather bitterly disappointing how poor this service is. I had to use PAXI (PEP)'S third party, Ram couriers' online system to track the progress of my parcel as the PAXI tracking is bad and delayed. I also learned through Ram that the parcel had arrived for my collection. However, your online tracking system STILL says the parcel is in transit. Upon arriving at the destination, I was denied access to my parcel because your service hadn't sent me an SMS with a pin, although the PEP store manager confirmed that the parcel was there! I was sent back and have STILL not yet received an SMS from you to this hour (18:12) while Ram states their delivery was at 15:05! The PEP closed at 17:30 and I could not do anything more, as you failed to send the SMS timeously, as a competent service provider would!

This was the first and last time I use this service! Poorest of the poor, and I regret ever trying to make use of it. I'm in utter disappointment and it's a shame!