Multiple Delivery Failures, Dismissive Service & No Accountability – PEP Paxi

I am extremely disappointed with the service I’ve recently experienced from PEP Paxi. On two separate occasions, I have had parcels sent to me, and both experiences have been frustrating due to poor communication, inaccurate tracking, and ongoing delays. The SMS notifications I received did not include any tracking link—only a tracking number. When attempting to track my parcels, I was redirected from the Paxi platform to RTT Logistics without any prior explanation. During a previous delivery: My parcel was marked as “delivered” when it was NOT I received no SMS or call to collect it The parcel was later returned to the sender without my knowledge Currently, I have TWO parcels that have still not been delivered. One parcel was due on 24/03/2026, and there has been no update or delivery. The second parcel is also delayed, despite me paying for the 3–5 working day delivery option for convenience. I even went to the PEP store to try resolve this, but the assistance I received was extremely disappointing. The staff were dismissive and only focused on telling me that the estimated delivery time for one parcel had not yet passed—completely ignoring the fact that the other parcel is already overdue. There was no urgency, no accountability, and no real attempt to assist. I also spoke to an agent today who advised that the matter would be escalated, but based on my previous experience, I have little confidence without proper follow-through. I have also been unable to get assistance from RTT Logistics, as I cannot reach anyone for updates. I am requesting: Immediate updates on both outstanding parcels Accountability for incorrect delivery status updates Proper communication regarding delays Improved in-store customer service and support This level of service is unacceptable. Customers should not have to chase after parcels they have paid to have delivered conveniently. I expect urgent resolution.