Missing parcel over 3 full months

I am writing to formally express my deep dissatisfaction and frustration with the continued poor service I have experienced through your Paxi parcel delivery system. Despite repeated attempts to resolve these issues, I have encountered nothing but delays, lack of communication, and unprofessional service.

1. Tracking Number: D*** On 4th June, I called to request that this parcel be redirected. I received an SMS confirming the redirection. A month later, I was informed that the parcel had not moved and was still at the original store. No explanation was provided, and despite my consistent follow-ups, I have received no resolution.

2. Tracking Number: *** On 2nd April, a client of mine received an SMS to collect the parcel. However, upon arrival at the store, the parcel was not available. It has now been nearly three months, and the parcel remains missing. There has been no meaningful communication or update from your team, and this is completely unacceptable. These repeated incidents reflect a clear breakdown in your logistics and customer service processes. It is both disappointing and distressing, especially when we entrust you with valuable parcels and expect reliable service. As a paying customer, I deserve better.