Missing parcel

I sent a parcel that was sent on 4 November, and it was supposed to arrive on 11 November. It's now 17 November, and I haven't received any updates on the status of my parcel. I made an inquiries on the 12 November 2025 the agent i spoke to by the name Xoli said she will followup and give me feedback the case number is: CSA001D7K7. I also made another followup after i was promised they will call and update the matter was escalated second Case number: CSA 001 DC3E. My biggest concern is there's no time line attached to the "giving of feedback". Its now 3 days later haven't received any update.

My tracking details are: - Sent on: 4 November - Expected delivery: 11 November - Tracking number: D***