****med by Paxi

Paxi is a ****, on the 27th of July I dropped a bag which was scheduled to be delivered on the next store on Wed 31 July. 5th July I made a follow up I was told the parcel was still at the hub they will revert to me of why it was not delivered. They never did on the 7th July I made a follow up again I was the informationed that there was an hijacking. So my parcel never reached it destination, I didn't not have an insurance bcz on the the dropped of my bad there was no voucher on the store I bought from. So it was a loss for me, I requested a case number of which I was given but it is incomplete, the Cas no does not have a location of where the hijacking happened which makes it impossible to verify. It's been weeks since I requested the correct Cas no but with no luck. Paxi is *****ing from the public and lie about hijacking. 1.why are they not providing me with the Correct Cas no? 2. Their courier is only known by them, they do not disclose to the customers so how can they get hijacked? Paxi ****med me items worth of R27049.