Lost Parcels

I hate to be the one to come back in this platform totally appalled by Paxis service in the past 2 months. Three packages have gone missing only one has been found. I've called the call centre countless times and all I keep getting is reference numbers that are never attended to. I am an online business and this is bad for my business considering they're all first time buyers. Paxi has been a terrible let down to say the least