Lost parcel

I've been struggling since 28 June 2023 to track my order, that's when I started enquiring, without success. Expected delivery date was 2 July 2023, a call centre agent fom Avon assured me that the system shows I will receive my parcel on 4 July 2023 (which didn't happen) and since Avon gave a date, Paxi told me I should wait until after that date before they will assist me further. The tracking code I received isn't even recognized by Paxi and nobody is helpful, everyone tells me that the parcel wasn't received by Paxi and I should speak to Avon, then Avon tells me that the parcel was shipped out of their warehouse and I should speak to Paxi.

This is truly the worst experience I've ever received from Paxi, after a week of struggling I still haven't received my parcel and neither Avon or Paxi can tell me where it is.

Agents I've spoken to whose names I can remember is: Dudu, Nosphiwe, Thozama, Pretty and Linda